1. Overview

At NAV1, we aim to provide a reliable online shopping experience for sportswear, footwear, accessories and sports equipment.

This policy explains how customers can request cancellations, returns, exchanges and refunds for eligible purchases.

2. Return Period

Customers may request a return or exchange within 7 calendar days of delivery, provided the product meets the eligibility requirements below.

The return period begins on the date the order is delivered.

Any product-specific return conditions displayed on the product page will also apply, subject to applicable consumer protection law.

3. Conditions for Returns

To qualify for a change-of-mind return or exchange, the product must generally:

• Be unused, unworn, unwashed and undamaged.

• Be returned in its original packaging, where applicable.

• Have all original tags, labels, accessories and components intact.

• Include the order number or proof of purchase.

• Be returned in a condition suitable for inspection and resale, where applicable.

We reserve the right to inspect returned products before approving a return, exchange or refund.

4. Product-Specific Return Conditions

Clothing and Jerseys

T-shirts, sportswear and jerseys must be unworn, unwashed and returned with original tags and labels attached.

Sneakers and Running Shoes

Footwear must be unused and returned with its original box, labels and accessories. Products showing outdoor use, dirt or damage caused after delivery may not qualify for a change-of-mind return.

Watches and Accessories

Watches, caps and other accessories must be returned in their original condition with included components, packaging and accessories.

Cricket Equipment and Sports Items

Cricket bats, balls, protective equipment and other sports items must be unused and returned with their original components and packaging, where applicable.

Personalised, customised or made-to-order products may be excluded from change-of-mind returns where disclosed before purchase and permitted by law. This exclusion does not remove applicable remedies for defective, damaged, incorrect or misdescribed products.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or materially misdescribed product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue, where available.

We will review your request and, as appropriate under applicable law, arrange a replacement, exchange, repair or refund.

Your statutory rights are not affected if you are unable to report an issue within this preferred reporting period.

6. How to Request a Return

To request a return or exchange:

1. Contact our customer support team using the details below.

2. Provide your order number and reason for the request.

3. Share photographs or other evidence if requested.

4. Wait for return instructions and approval.

5. Pack the item securely and send it using the approved return method.

Please do not send products to an address that has not been confirmed by our support team.

7. Return Shipping Charges

For eligible change-of-mind returns, the customer may be responsible for return shipping charges, provided this is disclosed and permitted by applicable law.

If the product is damaged, defective, incorrect or materially misdescribed, NAV1 will arrange or bear reasonable return shipping costs as required by applicable law and the circumstances of the case.

8. Exchanges

Exchanges for a different size, colour or eligible product may be offered subject to stock availability.

If the requested replacement is unavailable, we will discuss the available alternatives or process an applicable refund.

9. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. Customers may instead request a return in accordance with this policy, subject to applicable law.

If NAV1 cancels an order because a product is unavailable or the order cannot be fulfilled, we will notify the customer and refund the applicable amount paid.

10. Refund Processing

Approved refunds will generally be initiated within 5–7 business days after return approval and, where required, receipt and inspection of the returned product.

Refunds will ordinarily be made to the original payment method, subject to the payment provider’s procedures and applicable law.

The time taken for the funds to appear in the customer’s account may depend on the bank, card issuer or payment provider.

Shipping fees and other charges will be refunded where required by law or where applicable under the order terms.

11. EMI and Instalment Payments

For orders paid using an EMI or instalment facility, refunds will be processed through the applicable payment provider in accordance with its procedures.

Any adjustment to instalments, interest, processing fees or future payments is subject to the provider’s terms. Customers should contact their bank or EMI provider for details of how an approved refund affects their instalment plan.

12. Non-Returnable Situations

A change-of-mind return may be declined if a product:

• Has been worn, used, washed or damaged by the customer.

• Is missing essential tags, components or accessories.

• Has been customised or personalised, where such exclusion was disclosed and is legally permitted.

• Falls outside the stated return period without an applicable legal or policy exception.

These conditions do not exclude remedies required by applicable law for defective, damaged, incorrect or misdescribed products.

13. Contact Us

For questions, requests or complaints regarding this Privacy Policy, contact:

• Website: https://nav1.in/

• Business Name: nav1

• Email: navanbest20@gmail.com

• Phone: 9447785572